My personal profile is restricted from advertising and I run the clinic's ads

What a profile restriction stops

Meta defines the personal profile as "The Facebook or Instagram profile of the specific person who is advertising using an ad account", and says enforcement on it affects "whether the person can use business assets." The restriction follows the person, so it applies in every business portfolio and ad account you work in.

• Stopped: your ability to advertise anywhere on Meta. Meta says: "If restricted, you are not allowed to use Meta Products to advertise."
• At risk: ad accounts where you are the one person attached. Meta says "Any ad accounts where they're the only attached user may also be disabled."
• Still working: the clinic's assets, run by other members who are in good standing.

Why one person gets restricted

If the notice sits on the portfolio or the ad account instead, the path is different; see a restricted business portfolio or a disabled ad account.

• Ads they created. When ads "severely or repeatedly violate our policies", Meta can restrict the "user account" as well as the business. For owners who write their own ads, a run of health-claim or personal attributes rejections is the usual path.
• Account security. Meta restricts access when it suspects an account was hacked, or when a user of a portfolio that's over 90 days old hasn't turned on two-factor authentication.
• Profile authenticity. Meta's Terms ask each person to "Provide for your account the same name that you use in everyday life" and to "Create only one account (your own)." A second profile made for work, or a profile under the clinic's name, breaks that.
• Links to disabled accounts. Meta's Community Standards let it restrict accounts "Owned by the same person or entity as an account that has been disabled."

Get your own access back

1. On a computer, open Business Support Home and select Account status overview.
2. Select your restricted account and read the What you can do section.
3. Confirm your identity if asked. Meta may ask for the email on the account, your mobile number, a photo of your ID or the payment method on the account, and notes that "you may need to complete it within a certain timeframe."
4. Secure the account with two-factor authentication.
5. If a review is offered and you have fixed what caused the restriction, request it. Meta says a review typically takes 48 hours, that reviews are limited, and that "the decision is final."

Keep the clinic advertising the right way

Business portfolios exist so more than one person can run a business's ads.

• Add a second real person, such as a practice manager or partner, to the business portfolio under Settings, then People, using their own profile. Give them full control or access to the ad accounts they need.
• Make sure no ad account depends on one person as its only attached user.
• If an agency runs your ads, give its staff access through the portfolio as a partner. Nobody logs in as you.
• Whoever runs ads next should not repeat what got you restricted. Violating ads from a new admin put the whole business at risk.

Never borrow a profile

Meta's Terms say you must "Not share your password, give access to your Facebook account to others, or transfer your account to anyone else (without our permission)." That rules out logging in as a spouse, friend or freelancer to keep ads running, and it rules out lending your own login to an agency.

It also tends to end badly: moving ads to another person's profile puts that profile at risk too. Meta's Community Standards let it restrict accounts "Created or repurposed" to get around an earlier removal, including those with "common ownership and content." See whether to open a new ad account.

Talk to Curve

When one person's access is on hold, the clinic still needs its advertising measured and optimizing through whoever runs it next. Curve's team reviews what your website sends to Meta, Google and TikTok with you, rebuilds your conversion tracking so it's HIPAA-compliant, and keeps attribution through booking tools such as IntakeQ, Calendly and Jane. Setup is done for you by Curve's team and is typically live in about a week, so book a call with Curve.

Frequently asked questions

Sources

• Meta Business Help Center: About advertising restrictions
• Meta Business Help Center: Troubleshoot a disabled or restricted account
• Meta Business Help Center: Request a review if you are restricted from advertising on Meta platforms
• Meta Business Help Center: How to troubleshoot a rejected ad
• Meta Business Help Center: About business portfolio and business asset permissions
• Meta Business Help Center: About business portfolios
• Meta Terms of Service
• Meta Transparency Center: Account Integrity (Community Standards)

Last verified September 29, 2026

Related pages

• Your Business Portfolio Is Restricted From AdvertisingWhy Meta restricts a whole business portfolio, what it stops, and the verification, cleanup and review steps a healthcare business takes next.
• Meta Disabled Our Ad Account: Telehealth, TRT, Weight LossWhat a disabled Meta ad account means for a telehealth, TRT or weight loss business, what to fix first, and how to use your limited reviews well.
• Meta Personal Attributes Rejection: Rewriting Clinic AdsMeta's personal attributes rule, its own allowed and rejected health examples, a rewrite check for clinic ad copy, and how rejections become restrictions.
• Should We Open a New Ad Account After a Restriction?Opening a new ad account, Page or Business Manager to get past a restriction breaks Meta's and Google's rules. Here is the legitimate path instead.
• Meta Denied Our Review. What Now?Meta says a completed advertising restriction review is final. What that means, what is still open to a healthcare business, and what is not.