How to read your account status in Meta Business Support Home

Where to find Business Support Home

Meta's troubleshooting guide starts with "On a computer, go to Meta Business Support Home." On Meta's About Meta Business Support Home page, the step "Go to Business Support Home" links to facebook.com/business-support-home. Sign in with the Facebook account you advertise from.

What Meta says you can do there includes:

• "Review the status of your business portfolios, ad accounts, commerce accounts, catalogs and Pages."
• "Request a review of ads or assets that you believe may have been incorrectly rejected."
• "Contact support."

Read the Account status overview

Meta's Business Support Home guide gives these steps, in plain terms:

1. Go to Business Support Home and pick a date range. Meta says to click "the calendar icon at the top right of the page", and "You can choose from the last 14, 30, or 90 days." Choose 90 days if trouble started with a run of rejected ads.
2. Open the Outstanding tab in the Recent account issues section of your Account status overview. Meta says it shows "current issues and actions you can take."
3. Open Resolved to see what has been closed. Meta says "You can then click on an account for further detail."
4. Click the account with an outstanding issue. Meta's troubleshooting guide says "From Account Overview, click the restricted account that you want to troubleshoot."

Which asset is restricted, and where to go next

Meta's Business Support Home guide explains two of the statuses. "The status of your Facebook account impacts your personal ad account and access to certain features for managing advertising assets." And "The status of your business portfolios impacts the ad accounts, shops and business assets they own."

Meta can restrict four kinds of asset, each with its own line on its advertising restrictions page. Read every issue the Outstanding tab lists; the restricted account recovery plan shows how to scope them.

• Business portfolio. "If restricted, your business portfolio isn't allowed to advertise." Start with your business portfolio is restricted.
• Ad account. "If restricted, your ad account, its ads and some of its advertising assets are disabled." See Facebook ad account disabled.
• Page. "If restricted, your Page isn't allowed to advertise." See Facebook Page restricted from advertising.
• Personal profile. "If restricted, you are not allowed to use Meta Products to advertise." Meta adds that "other members of the business portfolio, ad account or Page, may still be able to advertise." See a profile restricted from advertising.

Not every status is a policy ban

A restriction isn't always a full stop: Meta says restrictions "may include" spending limits or "Loss of access to some advertising features" (advertising restrictions). Some statuses aren't about your ads at all:

• A failed payment. Meta's failed payment guide says that when your payment method fails, "your ads are paused and your ad account is disabled until you pay the amount due." The fix is in Billing & payments, not a policy review.
• Unusual activity. Meta says it "may temporarily restrict certain features while we investigate the issue", such as "loss of the ability to create new ad accounts".
• Security. Meta also says it may restrict advertising when "We suspect an advertiser's business portfolio or business assets have been compromised or hacked" or when "An advertiser doesn't meet our two-factor authentication requirements for account security."
• Data restrictions on your website events. Meta reports these by email and in Events Manager. See Meta data sharing restrictions and conversions stopped: restriction or broken tracking.

What each "What you can do" step means

Meta's troubleshooting guide says "We may ask you to do one or more of the following:" confirm your identity, complete verification, secure your account or request a review. Which ones you see depends on "the account restriction type and the stage you're at in the process". Work through each one Meta shows:

• Confirm your identity. Follow the prompt from the account Meta shows it on, and use your real details. The public text of Meta's troubleshooting guide names this step without describing it further.
• Complete verification. Someone with full access to the portfolio (Meta's permissions page says "full access (formerly full control)") completes business verification in Security Center. Your business portfolio is restricted covers getting the details right.
• Secure your account. Turn on two-factor authentication for everyone in the portfolio, and remove people who no longer work with you. Meta lists hacked assets and missed two-factor requirements among the cases where it may restrict advertising.
• Request a review. Use it once the cause is fixed, as below.

Request a review once, from the right account

Meta's review guide says that if you believe your account "was incorrectly restricted from advertising, you may be able to request a review of the decision in Meta Business Support Home." It adds: "To request a review, you must be an admin on the account." Request it from the asset that carries the restriction, not from a different ad account or Page. Meta's steps:

1. In Business Support Home, select Account status overview in the left menu.
2. Select the restricted account.
3. In the What you can do section, select Request review.
4. Complete the on screen steps.

What happens after you ask

Meta says "Typically, our review is completed in 48 hours, although it may take longer in some cases." Reviews are limited, the decision is final, and ads that ran before the restriction don't restart on their own (Request a review). So fix the cause first, in every ad account: Facebook ad account disabled covers what to fix, Meta Health and wellness rejections covers Meta's health ad rules, and Meta denied our review covers a denial.

Rejected ads: another review in the same place

Ad rejections show up in Business Support Home too. Meta's rejected ad guide says "When an ad is rejected, you'll receive an email notification and a link to Meta Business Support Home where you can find the reason for the rejection." For a review, Meta says "We aim to review and provide a decision within 48 hours." Ads not yet decided are covered in Meta ad stuck in review.

Each ad gets one review request: if it's "rejected again, it will stay rejected and you won't be able to submit another review request for the same ad." Editing is the other route. Meta says "Your ad will automatically be submitted for another review once it's edited." For severe or repeated violations, Meta says it can "go beyond rejecting ads and restrict your Business account, Ad account, Page and/or user account from advertising." Meta's steps for an ad review:

1. Go to Business Support Home.
2. Click to select your account or catalog with the rejected ads.
3. Select the ad, ad sets or campaigns that you believe were incorrectly rejected.
4. Click Request review and select Submit.

Restricted, but no Request review button

The Meta help pages linked here don't list reasons for a missing button. Start with the three checks in the FAQ below (admin role, stage, a review already used), then these. If none fits, use Contact support in Business Support Home.

• The ad was deleted or already re-reviewed. Meta says "you may lose your ability to request another review if the ad is deleted", and a second rejection can't be reviewed again.
• It isn't a policy restriction. Fix a failed payment in Billing & payments. For unusual activity, Meta says to "Review actions for you to take to try to resolve any restrictions in Meta Business Support Home."
• You're looking at the wrong asset. Check the portfolio, each ad account, the Page and each person's profile.

Check whether a "Meta representative" message is real

Meta's Business Support Home guide says your account overview lets you "confirm the validity of any emails, text messages, or phone calls you may get saying your business accounts have issues from someone who claims to be a Meta representative."

Meta's guide to representative contacts adds: "Meta representatives will never ask you for your password, payment details, or other sensitive information over chat, text, email or phone." Meta email comes only from domains it lists, such as fb.com, facebook.com, meta.com and their subdomains, and Meta asks you to "Report suspected phishing emails to phish@fb.com." If a message says your accounts have an issue that Business Support Home doesn't show, don't act on the message. Data sharing notices are different: Meta says it will tell you about those "via email and notifications in Meta Events Manager" (data sharing restrictions), so check Events Manager for those.

What not to do

• Don't open a new ad account, Page or business portfolio to get around a restriction. See should we open a new ad account.
• Don't change what your site sends to Meta so the business looks less like healthcare. See does server-side tracking get around restrictions.
• Don't give your password, payment details or other sensitive information to anyone who says they're from Meta.

Talk to Curve

Business Support Home tells you what Meta decided. What your site sends to Meta is yours to manage: Meta says "you are ultimately responsible for your integration, your use of the Meta Business Tools, the data you share with Meta" (data sharing restrictions). Curve's team reviews what your site sends with you, shows what's likely triggering a flag, and rebuilds your tracking server-side with PHI stripped before data reaches an ad platform. Event Logs show what Meta accepted. Curve Compliance is SOC 2 Type II, signs a BAA on every plan, and its team does the setup, typically live in about a week. Book a call with Curve.

Frequently asked questions

Sources

• Meta Business Help Center: About Meta Business Support Home
• Meta Business Help Center: Troubleshoot a disabled or restricted account
• Meta Business Help Center: Request a review if you are restricted from advertising on Meta platforms
• Meta Business Help Center: About advertising restrictions
• Meta Business Help Center: How to troubleshoot a rejected ad
• Meta Business Help Center: Fix a failed payment issue on Meta
• Meta Business Help Center: You've been contacted by a Meta representative
• Meta Business Help Center: About business portfolio and business asset permissions in Meta Business Suite
• Meta Business Help Center: How to verify your business in Meta Business Suite
• Meta Business Help Center: Understand data sharing restrictions based on data source categories

Last verified October 26, 2026

Related pages

• Your Business Portfolio Is Restricted From AdvertisingWhy Meta restricts a whole business portfolio, what it stops, and the verification, cleanup and review steps a healthcare business takes next.
• Facebook Ad Account Disabled? Telehealth, TRT, Weight LossWhat a disabled Meta ad account means for a telehealth, TRT or weight loss business, what to fix first, and how to use your limited reviews well.
• Facebook Page Restricted From Advertising: What to DoMeta restricted your clinic's Facebook Page from advertising? What a Page restriction stops, how to request a review, and what not to do while you wait.
• Facebook Account Restricted From Advertising: What NowMeta restricted your own profile from advertising. What it stops, how the clinic keeps advertising through other admins, and why borrowed profiles fail.
• Meta Denied Our Review. What Now?Meta says a completed advertising restriction review is final. What that means, what is still open to a healthcare business, and what is not.
• Should We Open a New Ad Account After a Restriction?Opening a new ad account, Page or Business Manager to get past a restriction breaks Meta's and Google's rules. Here is the legitimate path instead.
• Meta Rejected My Ad Under the Health and Wellness PolicyWhat Meta's Health and wellness ad standard bans, what it allows for 18+ audiences, and when to edit a rejected ad or request a review instead.