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BAA Directory

Does CallRail sign a BAA?

The answer

Signs a BAA on specific plans

Yes, for customers on CallRail's Healthcare plans.

Call tracking and phones. Checked on the vendor's own pages on .

Using CallRail alongside paid ads? Curve Compliance receives CallRail call outcomes by webhook, credits each one to the original ad click and sends the conversion server-side under a BAA on every plan. Book a call

On this page

What CallRail says

“We take HIPAA compliance seriously; that's why we've not only created an end-to-end solution for health care providers, but we also sign a business associate agreement (BAA) with each of our Healthcare clients.”

Source: CallRail pricing page, FAQ, checked .

What the BAA covers and excludes

Covers, in CallRail's words:

  • "For Healthcare accounts, AI features also include PII and PHI redaction to help maintain HIPAA compliance." (CallRail Help Center)

What this means for ad tracking

A phone call from an ad is often a clinic's most valuable conversion. Call tracking and phone systems record calls, transcribe them and can send call conversions to Google Ads and other platforms.

A BAA with CallRail covers the recordings, transcripts and caller details CallRail holds. It does not cover the ad platform that receives a call conversion, so caller details and call content should stay out of what goes to Google Ads or Meta.

Curve Compliance closes that gap: it sends the conversion itself server-side, under a BAA it signs on every plan, so your campaigns keep a conversion signal without a pixel carrying patient data. Book a call to see it on your own funnel.

A business associate agreement binds only the vendor that signs it, so each vendor that handles patient information for you needs its own.

How Curve helps

  • Curve carries the conversion signal to your ad platforms separately, under its own BAA, so you can keep CallRail for what it does well.
  • Curve tracks conversions server-side in place of pixels, so they reach your ad platforms from Curve's server, not from the patient's browser.
  • Curve checks every event for PHI-like patterns before it goes out, and its neutral event names keep conditions and treatments out of what the platforms see.
  • Curve hashes identifiers with SHA-256 to each platform's requirements.
  • Curve adds consent management to your site, alongside the tracking.
  • Curve signs a BAA on every plan, and Curve's team does the HIPAA-compliant setup for you in about a week.

Book a call with Curve and Curve's team will walk through your tracking setup with you.

Read the full guide

For the full picture on CallRail and patient data, read Is CallRail HIPAA Compliant? Call Tracking Rules for Medical Practices.

Frequently asked questions

Is CallRail HIPAA compliant?

Yes, for customers on CallRail's Healthcare plans. With a signed BAA, CallRail can handle patient information for you, set up the way the vendor describes. The BAA does not cover ad pixels or tags on the same pages, because they send data to other companies.

Does CallRail sign a BAA?

Yes, for customers on CallRail's Healthcare plans. In CallRail's words: “We take HIPAA compliance seriously; that's why we've not only created an end-to-end solution for health care providers, but we also sign a business associate agreement (BAA) with each of our Healthcare clients.” We checked CallRail's own pages on September 29, 2026.

Which CallRail plans include a BAA?

CallRail signs a BAA with each of its Healthcare clients, which means customers on its Healthcare plans.

Does a BAA with CallRail cover my ad pixels?

No. A BAA covers the data CallRail handles for you. A pixel sends data from the visitor's browser straight to Meta, Google or TikTok, and none of those platforms is a party to your BAA with CallRail.

Does Curve Compliance sign a BAA?

Yes. Curve Compliance signs a BAA on every plan, and Curve's team does the HIPAA-compliant setup in about a week. Book a call to get started.

Sources

Last checked . Vendors change their plans and terms, so confirm the current terms with CallRail before you send it patient data.

See every tool in the BAA Directory.

Track ad conversions under a BAA

Curve signs a BAA on every plan. Curve's team sets up HIPAA-compliant conversion tracking for you in about a week, sending conversions server-side in place of pixels.

Book a call