Skip to main content
BAA Directory

Is Pipedrive HIPAA compliant? Does it sign a BAA?

The answer

Does not sign a BAA

No. Pipedrive's Terms of Service say its services are not designed to comply with HIPAA, and that customers agree not to use them for sensitive information, which includes health data.

CRM and email. Checked on the vendor's own pages on .

Using Pipedrive on a healthcare site? Curve Compliance keeps your ad tracking HIPAA-compliant around it, under a BAA on every plan. Book a call

On this page

What Pipedrive says

“Pipedrive Services are not designed to comply with industry-specific regulations such as the Health Insurance Portability and Accountability Act (HIPAA) or the Federal Information Security Management Act (FISMA).”

Source: Pipedrive Terms of Service, Section 7.3, checked .

“CLIENT ACKNOWLEDGES THAT THE PIPEDRIVE SERVICES HAVE NOT BEEN DESIGNED TO PROCESS OR MANAGE SENSITIVE INFORMATION AND ACCORDINGLY CLIENT AGREES NOT TO USE THE PIPEDRIVE SERVICES TO COLLECT, STORE, MANAGE OR PROCESS SENSITIVE INFORMATION.”

Source: Pipedrive Terms of Service, Section 7.3, checked .

What this means for ad tracking

CRMs hold leads and patients, and teams often sync lead stages or won deals back to ad platforms as conversions or audiences. Each sync sends data from the CRM to Meta, Google or TikTok.

Because Pipedrive's terms rule out health information, patient details should not go into Pipedrive, including leads you later sync to Meta, Google Ads or TikTok.

Curve Compliance closes that gap: it sends the conversion itself server-side, under a BAA it signs on every plan, so your campaigns keep a conversion signal without a pixel carrying patient data. Book a call to see it on your own funnel.

How Curve helps

  • Curve gives you a conversion signal that does not depend on Pipedrive or a browser pixel carrying patient details.
  • Server-side conversion tracking in place of pixels: conversions reach your ad platforms from Curve's server, not from the patient's browser.
  • A fixed field list per platform, so each ad platform receives only the fields set for it.
  • PHI-like pattern detection checks every event before it goes out, and neutral event names keep conditions and treatments out of what the platforms see.
  • When identifiers are enabled, Curve hashes them with SHA-256.
  • Consent management for your site, alongside the tracking.
  • A HIPAA-compliant setup done by Curve's team, with a BAA signed on every plan.

Book a call with Curve and Curve's team will walk through your tracking setup with you.

Frequently asked questions

Is Pipedrive HIPAA compliant?

No. Pipedrive's Terms of Service say its services are not designed to comply with HIPAA, and that customers agree not to use them for sensitive information, which includes health data. Without a BAA, Pipedrive should not receive patient information.

Does Pipedrive sign a BAA?

No. Pipedrive's Terms of Service say its services are not designed to comply with HIPAA, and that customers agree not to use them for sensitive information, which includes health data. In Pipedrive's words: “Pipedrive Services are not designed to comply with industry-specific regulations such as the Health Insurance Portability and Accountability Act (HIPAA) or the Federal Information Security Management Act (FISMA).” We checked Pipedrive's own pages on October 5, 2026.

Can I use Pipedrive with patient data?

Not under a BAA from Pipedrive, based on its own pages. Its terms define Sensitive Information to include health and genetic data and say you agree not to use Pipedrive for it, so keep Protected Health Information out of Pipedrive.

Can I still track ad conversions that come through Pipedrive?

Yes, when the conversion reaches your ad platforms without health information. Curve sends conversions server-side under a BAA it signs on every plan, with neutral event names and SHA-256 hashed identifiers.

Does Curve Compliance sign a BAA?

Yes. Curve Compliance signs a BAA on every plan, and Curve's team does the HIPAA-compliant setup for you. Book a call to get started.

Sources

Last checked . Vendors change their plans and terms, so confirm the current terms with Pipedrive before you send it patient data.

See every tool in the BAA Directory.

Track ad conversions under a BAA

Curve signs a BAA on every plan. Curve's team sets up HIPAA-compliant conversion tracking for you in about a week, sending conversions server-side in place of pixels.

Book a call