Is Mouseflow HIPAA compliant? Does it sign a BAA?
The answer
Signs a BAA on specific plans
On enterprise terms. Mouseflow lists HIPAA for its US region and says its commercial terms leave room for a Business Associate Agreement where needed.
Analytics and data. Checked on the vendor's own pages on .
Measuring a healthcare website? Curve Compliance includes web analytics, session replay and heatmaps under the same BAA as its HIPAA-compliant ad tracking. Book a call
On this page
What Mouseflow says
“Commercial terms are open to discussion, with room for a Business Associate Agreement or a DORA addendum where the industry requires one.”
“HIPAA (US region)”
“Keystrokes in form fields are masked automatically.”
What this means for ad tracking
Session recordings and heatmaps capture what visitors click and type, which on a healthcare site can include the service they looked at and the form they started.
Mouseflow says keystrokes in form fields are masked automatically and that customers can extend masking to any element on the page. Its BAA sits in negotiated enterprise terms: “Enterprise plans layer on additional security controls,” and commercial terms leave “room for a Business Associate Agreement” (Mouseflow). Confirm a BAA is signed before recordings run on pages that could reveal a condition, a treatment or a booking.
A BAA binds only the vendor that signs it. This directory lists Meta and Google Ads as not signing one, so conversions sent to them from the same pages need to leave PHI behind. Our guide to HIPAA compliant session replay and heatmap tools compares BAAs across vendors.
Curve Compliance offers session replay and heatmaps under the same BAA it signs on every plan, and sends the conversion itself server-side with only a fixed list of fields per platform. Book a call to see it on your own funnel.
A business associate agreement binds only the vendor that signs it, so each vendor that handles patient information for you needs its own.
How Curve helps
- Curve offers session replay and heatmaps under the same BAA it signs on every plan.
- Curve replaces browser ad pixels with one script and sends conversions server-side to Meta, Google Ads, TikTok, Microsoft Advertising and LinkedIn from Curve's servers.
- Curve detects PHI-like patterns, such as condition names, form answers and emails in URLs, before data reaches an ad platform, and flags them so they can be stopped at the source.
- Each platform receives only a fixed list of fields. Contact identifiers are off by default on Meta, Google Ads and TikTok, and events can use neutral names.
- Event Logs show what Curve sent to each platform and what the platform accepted.
- Curve signs a BAA on every plan, and Curve's team does the setup for you, typically live in about a week.
Book a call with Curve and Curve's team will walk through your tracking setup with you.
Frequently asked questions
Is Mouseflow HIPAA compliant?
On enterprise terms. Mouseflow lists HIPAA for its US region and says its commercial terms leave room for a Business Associate Agreement where needed. With a signed BAA, Mouseflow can handle patient information for you, set up the way the vendor describes. The BAA does not cover ad pixels or tags on the same pages, because they send data to other companies.
Does Mouseflow sign a BAA?
On enterprise terms. In Mouseflow's words: “Commercial terms are open to discussion, with room for a Business Associate Agreement or a DORA addendum where the industry requires one.” It also lists “HIPAA (US region)” (Mouseflow). We checked Mouseflow's own page on October 26, 2026.
Which Mouseflow plan includes a BAA?
Mouseflow places the BAA with its enterprise terms: “Enterprise plans layer on additional security controls,” and its commercial terms leave room for a BAA where the industry requires one (Mouseflow). Ask Mouseflow to confirm the BAA in your contract.
Can Mouseflow run on pages where patients book or type health details?
Only once a BAA is signed. Mouseflow says keystrokes in form fields are masked automatically and that customers can extend masking to any element on the page (Mouseflow). Until a BAA is in place, keep recordings off pages that could reveal a condition, a treatment or a booking.
What does Curve Compliance do for ad tracking?
Curve replaces browser ad pixels with one script and sends conversions server-side to Meta, Google Ads, TikTok, Microsoft Advertising and LinkedIn. It detects PHI-like patterns before data reaches an ad platform, and offers session replay and heatmaps under the same BAA it signs on every plan. Book a call to see it on your own funnel.
Does Curve Compliance sign a BAA?
Yes. Curve Compliance signs a BAA on every plan, and Curve's team does the HIPAA-compliant setup, typically live in about a week. Book a call to get started.
Sources
Last checked . Vendors change their plans and terms, so confirm the current terms with Mouseflow before you send it patient data.
Related tools
- Does Hotjar sign a BAA?No public statement. No BAA statement found.
- Does Microsoft Clarity sign a BAA?Does not sign a BAA. Terms bar health care content.
- Does FullStory sign a BAA?Signs a BAA. BAA available; health data still prohibited.
- Does VWO sign a BAA?Does not sign a BAA. BAA not applicable by default; no PHI stored.
- Does Pendo sign a BAA?Signs a BAA. HIPAA customers.
- Does Meta sign a BAA?Does not sign a BAA. Business Tools Terms bar health information.
- Does Google Ads sign a BAA?Does not sign a BAA. Google Ads call terms disclaim HIPAA.
- Does Curve Compliance sign a BAA?Signs a BAA. Every plan: Compliance, Growth and Enterprise.
Track ad conversions under a BAA
Curve signs a BAA on every plan. Curve's team sets up HIPAA-compliant conversion tracking for you in about a week, sending conversions server-side in place of pixels.
Book a call