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BAA Directory

Does Intercom sign a BAA?

The answer

Signs a BAA on specific plans

Yes, on the Expert plan only.

Support and chat. Checked on the vendor's own pages on .

On this page

What Intercom says

“If your business is required to be HIPAA compliant, we can enter into a business associate agreement with your organization.”

Source: Intercom Help, Contacts FAQs, checked .

“This requires subscribing to Intercom's Expert plan, as HIPAA compliance features, including the BAA, are only available at this level. Without a signed BAA, transmitting ePHI through Intercom is strictly prohibited as outlined in Intercom's terms of service.”

Source: Intercom Help, Contacts FAQs, checked .

What this means for ad tracking

Chat widgets load on every page and capture what visitors type, which often includes symptoms or questions about treatment. Teams also count a started chat or a booked meeting as a conversion.

A BAA with Intercom covers the conversations Intercom stores. It does not cover a chat event sent to Meta or Google, so that event should carry a neutral name and no message content.

Curve Compliance closes that gap: it sends the conversion itself server-side, under a BAA it signs on every plan, so your campaigns keep a conversion signal without a pixel carrying patient data. Book a call to see it on your own funnel.

How Curve helps

  • Keep Intercom for what it does well. Curve carries the conversion signal to your ad platforms separately, under its own BAA.
  • Server-side conversion tracking in place of pixels: conversions reach your ad platforms from Curve's server, not from the patient's browser.
  • PHI-like pattern detection checks every event before it goes out, and neutral event names keep conditions and treatments out of what the platforms see.
  • Identifiers are hashed with SHA-256 to each platform's requirements.
  • Consent management for your site, alongside the tracking.
  • A HIPAA-compliant setup done by Curve's team, in about a week, with a BAA signed on every plan.

Book a call with Curve and Curve's team will walk through your tracking setup with you.

Read the full guide

For the full picture on Intercom and patient data, read Is Intercom HIPAA Compliant? Chat Widget Risks for Healthcare Patient Communication.

Frequently asked questions

Does Intercom sign a BAA?

Yes, on the Expert plan only. In Intercom's words: “If your business is required to be HIPAA compliant, we can enter into a business associate agreement with your organization.” We checked Intercom's own pages on September 29, 2026.

Which Intercom plans include a BAA?

Intercom says HIPAA compliance features, including the BAA, are only available on its Expert plan.

Does a BAA with Intercom cover my ad pixels?

No. A BAA covers the data Intercom handles for you. A pixel sends data from the visitor's browser straight to Meta, Google or TikTok, and none of those platforms is a party to your BAA with Intercom.

Does Curve Compliance sign a BAA?

Yes. Curve Compliance signs a BAA on every plan, and Curve's team does the HIPAA-compliant setup in about a week. Book a call to get started.

Sources

Last checked . Vendors change their plans and terms, so confirm the current terms with Intercom before you send it patient data.

See every tool in the BAA Directory.

Track ad conversions under a BAA

Curve signs a BAA on every plan. Curve's team sets up HIPAA-compliant conversion tracking for you in about a week, sending conversions server-side in place of pixels.

Book a call