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BAA Directory

Is Google Voice HIPAA compliant? Does it sign a BAA?

The answer

Signs a BAA on specific plans

Yes, for licensed Google Voice users managed in Google Workspace, under Google's Workspace BAA. Coverage is for managed users only.

Call tracking and phones. Checked on the vendor's own pages on .

Using Google Voice on a healthcare site? Curve Compliance keeps your ad tracking HIPAA-compliant around it, under a BAA on every plan. Book a call

On this page

What Google says

“Licensed users of Google Voice are covered under the Google Workspace BAA. Administrators should obtain Google Voice licenses for users that handle PHI.”

Source: Google Workspace and Cloud Identity HIPAA Implementation Guide (PDF), checked .

“Customers who have not signed a BAA with Google must not use PHI in Google Workspace or Cloud Identity services.”

Source: Google Workspace Admin Help, HIPAA Compliance with Google Workspace and Cloud Identity, checked .

What the BAA covers and excludes

Covers, in Google's words:

Excludes or limits, in Google's words:

  • Coverage is for "managed users only", so a personal Google Voice account outside your Google Workspace is not covered.

What this means for ad tracking

A phone call from an ad is often a clinic's most valuable conversion. Google Voice holds the call history, voicemails and texts that tie a caller to their care.

A BAA with Google covers Google Voice for licensed, managed users. It does not cover Google Ads or Meta, so a call you count as a conversion should reach them without caller details or call content. See the Google Ads entry.

Curve Compliance closes that gap: it sends the conversion itself server-side, under a BAA it signs on every plan, so your campaigns keep a conversion signal without a pixel carrying patient data. Book a call to see it on your own funnel.

How Curve helps

  • Keep Google Voice for what it does well. Curve carries the conversion signal to your ad platforms separately, under its own BAA.
  • Server-side conversion tracking in place of pixels: conversions reach your ad platforms from Curve's server, not from the patient's browser.
  • A fixed field list per platform, so each ad platform receives only the fields set for it.
  • PHI-like pattern detection checks every event before it goes out, and neutral event names keep conditions and treatments out of what the platforms see.
  • When identifiers are enabled, Curve hashes them with SHA-256.
  • Consent management for your site, alongside the tracking.
  • A HIPAA-compliant setup done by Curve's team, with a BAA signed on every plan.

Book a call with Curve and Curve's team will walk through your tracking setup with you.

Frequently asked questions

Is Google Voice HIPAA compliant?

Yes, for licensed Google Voice users managed in Google Workspace, under Google's Workspace BAA. Coverage is for managed users only. With a signed BAA, Google Voice can handle patient information for you, set up the way the vendor describes. The BAA does not cover ad pixels or tags on the same pages, because they send data to other companies.

Does Google Voice sign a BAA?

Yes, for licensed Google Voice users managed in Google Workspace, under Google's Workspace BAA. Coverage is for managed users only. In Google's words: “Licensed users of Google Voice are covered under the Google Workspace BAA. Administrators should obtain Google Voice licenses for users that handle PHI.” We checked Google's own pages on October 5, 2026.

Which Google Voice accounts are covered by a BAA?

Google covers Google Voice for managed users only: licensed Google Voice users in a Google Workspace account whose administrator has accepted Google's BAA. Google tells administrators to obtain Google Voice licenses for users that handle PHI.

Does a BAA with Google Voice cover my ad pixels?

No. A BAA covers the data Google handles for you. A pixel sends data from the visitor's browser straight to Meta, Google or TikTok, and none of those platforms is a party to your BAA with Google.

Does Curve Compliance sign a BAA?

Yes. Curve Compliance signs a BAA on every plan, and Curve's team does the HIPAA-compliant setup for you. Book a call to get started.

Sources

Last checked . Vendors change their plans and terms, so confirm the current terms with Google before you send it patient data.

See every tool in the BAA Directory.

Track ad conversions under a BAA

Curve signs a BAA on every plan. Curve's team sets up HIPAA-compliant conversion tracking for you in about a week, sending conversions server-side in place of pixels.

Book a call