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BAA Directory

Is Documo (mFax) HIPAA compliant? Does it sign a BAA?

The answer

Signs a BAA

Yes. Documo, the new name for mFax, says every plan includes a signed BAA, and that a single BAA covers all Documo products.

Messaging and payments. Checked on the vendor's own pages on .

Using Documo (mFax) on a healthcare site? Curve Compliance keeps your ad tracking HIPAA-compliant around it, under a BAA on every plan. Book a call

On this page

What Documo says

“Every plan includes a signed BAA, so providers, clinics, and hospitals can handle PHI compliantly from the first login.”

Source: Documo Cloud Fax, checked .

“A single BAA covers all Documo products, with custom enterprise language available.”

Source: Documo Cloud Fax, BAA on Every Account, checked .

“Documo signs a Business Associate Agreement (BAA) for healthcare customers.”

Source: Documo pricing FAQ, Is Documo HIPAA compliant, and will you sign a BAA?, checked .

“mFax, mSign, and mDrive have unified under one brand.”

Source: Documo, mFax is now Documo, checked .

What the BAA covers and excludes

Covers, in Documo's words:

  • "A single BAA covers all Documo products, with custom enterprise language available."

What this means for ad tracking

mFax is now Documo. In Documo's words, “mFax, mSign, and mDrive have unified under one brand” (Documo). Its cloud fax, e-signature and document tools run under one BAA, and Documo says its fax API works “under the same HIPAA compliance and BAA as the rest of the platform” (Documo). Our guide to HIPAA compliant fax services compares which fax services sign a BAA.

Fax rarely touches your ads, but the web pages where patients request records, send referrals or book visits often carry ad pixels. A BAA binds only the vendor that signs it, and this directory lists Meta and Google Ads as not signing one, so conversions from those pages need to leave PHI behind.

Curve Compliance helps with that part: it sends the conversion itself server-side under a BAA it signs on every plan, sends each platform only a fixed list of fields, and detects PHI-like patterns before data reaches an ad platform. Book a call to see it on your own funnel.

A business associate agreement binds only the vendor that signs it, so each vendor that handles patient information for you needs its own.

How Curve helps

  • Curve carries the conversion signal to your ad platforms separately, under its own BAA, so you can keep Documo for what it does well.
  • Curve replaces browser ad pixels with one script and sends conversions server-side to Meta, Google Ads, TikTok, Microsoft Advertising and LinkedIn from Curve's servers.
  • Curve detects PHI-like patterns, such as condition names, form answers and emails in URLs, before data reaches an ad platform, and flags them so they can be stopped at the source.
  • Each platform receives only a fixed list of fields. Contact identifiers are off by default on Meta, Google Ads and TikTok, and events can use neutral names.
  • Event Logs show what Curve sent to each platform and what the platform accepted.
  • Curve signs a BAA on every plan, and Curve's team does the setup for you, typically live in about a week.

Book a call with Curve and Curve's team will walk through your tracking setup with you.

Frequently asked questions

Is Documo (mFax) HIPAA compliant?

Yes. Documo, the new name for mFax, says every plan includes a signed BAA, and that a single BAA covers all Documo products. With a signed BAA, Documo (mFax) can handle patient information for you, set up the way the vendor describes. The BAA does not cover ad pixels or tags on the same pages, because they send data to other companies.

Does Documo (mFax) sign a BAA?

Yes. In Documo's words: “Every plan includes a signed BAA, so providers, clinics, and hospitals can handle PHI compliantly from the first login” (Documo). We checked Documo's own pages on October 26, 2026.

Is mFax the same as Documo?

Yes. Documo says “mFax, mSign, and mDrive have unified under one brand,” and that brand is Documo (Documo).

Does Documo's BAA cover its fax API?

Yes. Documo says “A single BAA covers all Documo products,” and that its Cloud Fax API runs “under the same HIPAA compliance and BAA as the rest of the platform” (Documo).

What does Curve Compliance do for ad tracking?

Curve replaces browser ad pixels with one script and sends conversions server-side to Meta, Google Ads, TikTok, Microsoft Advertising and LinkedIn. It detects PHI-like patterns before data reaches an ad platform, and Event Logs show what Curve sent to each platform and what the platform accepted. Book a call to see it on your own funnel.

Does Curve Compliance sign a BAA?

Yes. Curve Compliance signs a BAA on every plan, and Curve's team does the HIPAA-compliant setup, typically live in about a week. Book a call to get started.

Sources

Last checked . Vendors change their plans and terms, so confirm the current terms with Documo before you send it patient data.

See every tool in the BAA Directory.

Track ad conversions under a BAA

Curve signs a BAA on every plan. Curve's team sets up HIPAA-compliant conversion tracking for you in about a week, sending conversions server-side in place of pixels.

Book a call